Return / Refund Policy

We have a 30-day return/exchange policy for most products (not all), which means you have 30 days after receiving your item to request a return. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unopened, uninstalled, unmarred and in its original packaging. You’ll also need the receipt or proof of purchase. 

Exceptions / Non-Returnable Items:

No returns/exchanges will be accepted by GDDC unless submitted to GDDC and pre-approved by GDDC (at GDDC’s sole discretion) within 30 days post purchase. To further be eligible for an exchange or return/refund, all merchandise must be complete, in its original unmarred packaging, have not been installed (if applicable) and not damaged or altered in any way. All returns are to be shipped freight prepaid by customer—collect shipments will be refused. Custom ordered, sale or discounted merchandise is not eligible for exchange or refund nor are certain items (i.e. Torsion Springs, Logic Boards, etc.). Note: Original purchases made with Cash will need to be refunded by e-transfer or onto a Credit or Debit Card.

To see if your purchased item is eligible for return, exchange or refund, you can contact us at info@gdd-calgary.ca. If your return is accepted, we'll send instructions on how and where to send your package. Note: Items sent back to us without first requesting a return will not be accepted.